Privacy Policy

At BotDial.ai, we are committed to protecting your privacy and ensuring the security of your personal and business information. This policy explains how we collect, use, and safeguard your data.

Last updated: January 15, 2025
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Information We Collect
How We Use Data
Data Sharing
Security
Your Rights
Contact Us

Information We Collect

Personal Information
  • Account Data: Name, email address, phone number, and secure password
  • Payment Information: Billing address and payment details (securely processed via Stripe)
  • Business Profile: Company details, preferences, and service configurations
  • Contact Information: Support communications and account notifications
Google Calendar Integration
  • Calendar Access: Read your calendar events to check availability for appointment scheduling
  • Event Creation: Create calendar events when appointments are booked through our AI system
  • OAuth Tokens: Secure authentication tokens to maintain your calendar connection
  • Scheduling Data: Appointment details, availability windows, and booking preferences
Communication Data
  • Call Recordings: Audio recordings of AI phone conversations for quality assurance and AI training
  • Call Transcripts: Text transcriptions for analysis, record-keeping, and business intelligence
  • WhatsApp Messages: Message content, media files, and conversation history
  • Call Metadata: Phone numbers, call duration, timestamps, outcomes, and performance metrics
Analytics & Usage Data
  • Platform Usage: Feature usage, interaction patterns, and performance metrics
  • Device Information: Browser type, operating system, IP address, and device identifiers
  • Cookies & Tracking: Website analytics, user preferences, and session management
  • Business Intelligence: Conversation analytics, conversion rates, and revenue insights

How We Use Your Information

Service Delivery
  • 🤖 Making automated phone calls and handling WhatsApp messages on your behalf
  • 📅 Scheduling appointments and managing your calendar integrations
  • 💳 Processing payments and managing your subscription billing
  • 🛠️ Providing customer support and technical assistance
  • 📊 Generating real-time analytics and business intelligence reports
AI Training & Improvement
  • 🧠 Training our AI models to improve conversation quality and accuracy
  • 📈 Analyzing call transcripts to enhance conversation flows and responses
  • 🔬 Developing new features and capabilities based on usage patterns
  • ⚡ Optimizing system performance and response times
  • 🎯 Personalizing AI responses to better serve your customers
Analytics & Reporting
  • 📊 Providing detailed analytics about your calls, messages, and appointments
  • 💡 Generating insights about your business performance and customer behavior
  • 📈 Creating usage reports, conversion statistics, and revenue analytics
  • 🎯 Identifying opportunities for business growth and optimization
Legal & Compliance
  • ⚖️ Complying with applicable laws, regulations, and industry standards
  • 🔒 Protecting against fraud, security threats, and unauthorized access
  • 📋 Enforcing our Terms of Service and platform policies
  • 🛡️ Maintaining data integrity and system security

Information Sharing and Disclosure

Trusted Service Providers
  • Google: Calendar integration, OAuth authentication, and cloud services
  • Twilio: Making phone calls, SMS messaging, and communication infrastructure
  • Stripe: Secure payment processing and subscription billing
  • AWS: Cloud hosting, data storage, and infrastructure services
  • OpenAI: AI-powered conversation capabilities and natural language processing
  • Meta (WhatsApp): WhatsApp Business API for messaging services
Legal Requirements
  • ⚖️ When required by law, court order, or government request
  • 🛡️ To protect our rights, property, safety, or that of our users
  • 🔍 To investigate fraud, security issues, or policy violations
  • 🚨 In emergency situations to prevent harm to individuals
Business Transfers
  • 🏢 In connection with a merger, acquisition, or sale of assets
  • 💼 During bankruptcy or business restructuring processes
  • 📋 Users will be notified of any such transfers
With Your Consent
  • ✅ When you explicitly authorize us to share specific information
  • 🔗 For integrations you specifically request and approve
  • 🤝 For partnerships or collaborations you've consented to

Data Security and Protection

Technical Safeguards

  • 🔐 Encryption: All data encrypted in transit and at rest using AES-256
  • ☁️ Secure Infrastructure: Enterprise-grade AWS security controls
  • 🔑 Access Controls: Multi-factor authentication and role-based permissions
  • 👁️ Monitoring: 24/7 security monitoring and threat detection
  • 🔄 Backups: Regular automated backups with point-in-time recovery

Operational Safeguards

  • 🎓 Employee Training: Regular security awareness training for all team members
  • 🔍 Background Checks: Comprehensive screening for employees with data access
  • 🚨 Incident Response: Established procedures for security incident management
  • 📋 Audit Trails: Comprehensive logging of all data access and modifications
  • ⏰ Regular Reviews: Periodic security assessments and vulnerability testing

Compliance Standards

  • 🏆 SOC 2 Type II: Security and availability standards compliance
  • 🇪🇺 GDPR: European data protection regulation compliance
  • 🇺🇸 CCPA: California Consumer Privacy Act compliance
  • 🏥 HIPAA: Healthcare data protection for medical practices
  • 🔒 ISO 27001: Information security management standards

Your Privacy Rights

Access and Portability
  • 📄 Data Access: Request a copy of all personal information we have about you
  • 💾 Data Export: Download your data in machine-readable formats (JSON, CSV)
  • ⚙️ Account Dashboard: View and manage your information through your account settings
  • 📊 Analytics Export: Export your call analytics and business intelligence data
Correction and Updates
  • ✏️ Data Correction: Update or correct inaccurate personal information
  • 👤 Profile Management: Modify your account details and preferences
  • 📅 Calendar Settings: Manage your Google Calendar integration settings
  • 🔧 Bot Configuration: Update your AI bot settings and responses
Deletion and Restriction
  • 🗑️ Account Deletion: Request complete deletion of your account and associated data
  • ⏳ Data Retention: Control how long we retain your information
  • 🚫 Processing Restriction: Limit how we use your data
  • 🔒 Secure Deletion: Permanent and secure removal of your data from all systems
Consent and Objection
  • ❌ Withdraw Consent: Revoke permission for data processing activities
  • 📧 Opt-out: Unsubscribe from marketing communications
  • 🛑 Object to Processing: Object to certain uses of your information
  • 🔕 Communication Preferences: Control how and when we contact you

Contact Us & Policy Updates

Privacy Questions & Support

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email Support
Business Address
BotDial.ai Privacy Team
1234 Tech Street, Suite 100
San Francisco, CA 94102
United States

Policy Updates

We may update this Privacy Policy from time to time. When we make changes:

  • 📧 We will notify you via email if changes are material
  • 🌐 The updated policy will be posted on our website
  • 📅 The "Last updated" date will reflect the revision date
  • ✅ Continued use of our service constitutes acceptance of changes
Quick Links
Security Certifications
SOC 2 Type II
GDPR Ready
CCPA Compliant
HIPAA Ready

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